Workspace Credits & Allowances

Workspace credits work differently from your account credits. Instead of everyone having their own balance, the team shares a pool. Here's how it all fits together.

The Credit Pool

Every workspace has two credit pools:

• Monthly pool — Resets each billing cycle. Funded automatically from the owner's account credits.
• Pack credits pool — Never expires. Funded manually by the owner from their Campaign Packs (and any bonus credits) when extra credits are needed. Pack credits normally expire 60 days after purchase, but once committed to a workspace they stop expiring.

When a member creates a visual, credits are drawn from the monthly pool first. Once that's depleted, pack credits kick in.

Important: Workspace credits and your account credits are completely separate. If you switch to your own workspace and create something, it uses your account credits. Switch to a team workspace, and it draws from that workspace's pool.

Setting Up the Pool (One-Time)

The owner sets a pool size per cycle — this is how many credits get added to the monthly pool each billing cycle.

1. Go to workspace Settings → Credits
2. Enter the pool size (e.g., 500 credits)
3. Click Set Up

This immediately deducts the amount from your account balance and funds the workspace pool. From now on, this same amount auto-deducts every time your subscription renews.

Validation: Your available account credits must cover the pool sizes of all your workspaces combined. If you own multiple workspaces, the total can't exceed your balance.

Auto-Renewal

Every billing cycle (when your subscription renews):

1. Your monthly credits refresh as usual
2. Each workspace's monthly pool resets and gets its configured amount
3. All members' monthly usage resets to zero
4. Pack credits pool is untouched (it never expires)

If your account balance can't cover all your workspace pools at renewal, all auto-funding is skipped and you'll get an email notification. Pools reset to zero but member usage still resets — you just need to manually fund or reduce pool sizes.

Adding Pack Credits

Need more credits mid-cycle? The owner can add credits anytime:

1. Go to workspace Settings → Credits
2. Click Add Credits under Pack Credits
3. Enter the amount

These go to the workspace's pack credits pool (not the monthly pool), so they survive the next cycle reset. They're funded from your purchased credits — Campaign Pack lots first (soonest-expiring first), then any bonus credits. Your monthly plan credits are never used here. And because committed credits belong to the workspace, they no longer expire even if the pack they came from would have.

Member Allowances

You don't just dump credits in a pool and hope for the best — you set allowances for each member. Allowances are reservations — the credits are guaranteed to that member.

Each member gets two allowances:

• Monthly allowance — Reserved from the monthly pool. Resets each cycle.
• Pack allowance — Reserved from the pack credits pool. Never expires.

Example:

• Monthly pool: 500 credits
• Member A monthly allowance: 150 (reserved, guaranteed)
• Member B monthly allowance: 150 (reserved, guaranteed)
• Unallocated: 200 credits (can be allocated later)

Setting Allowances

Go to workspace Settings → Credits, find the member, and click Edit. You can set monthly and pack allowances separately.

A few rules:

• Only owners and admins can set allowances
• Reviewers and clients don't get allowances (they can't create visuals)
• You can only allocate up to what's available (pool balance minus other members' reservations)

Tracking Usage

Each member's usage is tracked individually. In the Credits tab, you can see:

• Monthly allowance and how much is used
• Pack allowance and how much is used
• A progress bar showing overall consumption

How Deduction Works

When a member creates a visual in workspace context:

1. Credits come from their monthly allowance first, then pack allowance
2. The workspace monthly pool is deducted first, then pack credits pool
3. The member's corresponding usage count goes up
4. The exact split is recorded for accurate refunds

Both the member's allowance and the workspace pool must have enough credits.

Refunds

If a generation fails, credits are automatically refunded to the source pool:

• Credits that came from the monthly pool go back to the monthly pool
• Credits that came from the pack credits pool go back to the pack credits pool
• The member's corresponding usage count decreases

Nobody loses credits on failed generations, and credits always return to where they came from.

Common Questions

Can I set different allowances for different people? Yes. Give your most active creator a higher allowance and set a lower one for occasional users.

What happens when someone hits their allowance? They'll see an insufficient credits message. An owner or admin can increase their allowance at any time.

Do monthly allowances reset automatically? Yes. When the billing cycle renews, all members' monthly usage resets to zero and their monthly allowance is available again. Pack allowance usage is not affected.

Can I reallocate credits between members? Yes. Decrease one member's allowance, and those credits become available to allocate to someone else.

Are my account credits affected when working in a workspace? Never. Your account credits are completely isolated from workspace credits. Working in a team workspace never touches your account balance.

What's the difference between pool size and pack credits? Pool size is the recurring monthly amount — set it once and it auto-renews. Pack credits are one-time additions funded from your Campaign Packs; once committed to the workspace they don't expire and don't reset.

Next: learn how to organize your team's work with Projects.