Privacy Policy

Canvora ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visual content generation platform.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Email address
  • Name (first and last)
  • Password (encrypted)
  • Google account information (if you sign up via Google OAuth)

1.2 Content You Provide

To generate visual content, you may provide:

  • Documents (PDF, Word, PowerPoint, etc.)
  • URLs for web page content extraction
  • Text descriptions and prompts
  • Brand assets (logos, color schemes, fonts)

1.3 Generated Content

We store the visual content generated through our platform, including social media graphics, infographics, presentations, and other visual materials created from your inputs.

1.4 Payment Information

Payment processing is handled by Stripe. We do not store your full credit card details. Stripe may collect and store your payment information in accordance with their privacy policy.

1.5 Usage Data

We automatically collect:

  • Device information (browser type, operating system)
  • IP address
  • Pages visited and features used
  • Generation history and credit usage
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our visual content generation services
  • Process your documents, URLs, and text to generate visual content
  • Process payments and manage your subscription
  • Send you transactional emails (account verification, password resets, generation notifications)
  • Provide customer support and respond to inquiries
  • Improve and optimize our platform and AI models
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. AI Processing

Canvora uses artificial intelligence to transform your content into visual materials. Your uploaded documents, URLs, and text are processed by AI systems to:

  • Extract and analyze content
  • Generate design layouts and visual elements
  • Create platform-optimized graphics

We do not use your content to train our AI models without your explicit consent. Your uploaded content is processed solely for the purpose of generating your requested visuals.

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party services that help us operate our platform, including cloud hosting, payment processing (Stripe), email delivery (Brevo), content delivery (BunnyCDN), and analytics (PostHog)
  • AI Service Providers: To process and generate visual content
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Storage and Security

Your data is stored on secure servers. We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • Access controls and authentication
  • Regular security assessments

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time. Some information may be retained for legal compliance, dispute resolution, or enforcement of our agreements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Export your data in a portable format
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@canvora.ai.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze how our platform is used
  • Improve user experience

You can control cookies through your browser settings, though disabling cookies may affect platform functionality.

9. Children's Privacy

Canvora is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Canvora after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@canvora.ai